Frequently Asked Questions

If there is something wrong with your item, get in touch with us within 60-days, you can then send it back (in original condition) and we will refund your money in full.

To learn more, please see our full refund policy.

We want to make sure you are 100% happy with your purchase. That's why we created our Satisfaction Guarantee! If you are not 100% happy with the item, get in touch with us to let us know, send the item back (in original condition) and we will refund your money in full.

To learn more, please see our full refund policy.

If you have changed your mind about your order, please email us within 2 hours of the initial purchase to change the order and we will help you sort it out.

Yes, as long as you reach out to us within 2 hours of the initial purchase. Just email us your full, correct address along with your order number and we will happily update your details for you.

Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will work something out for you.

We currently do not have a tracking system in place at this time. However, please know that we are working towards making one happen as quickly as possible!

We're happily based in Montreal, Canada- That's Smack Dab in the middle of maple syrup country!

We have warehouses in Montreal, Vancouver, California and New Jersey with our most popular products stocked for FAST DELIVERY! We have also partnered with global merchants and artisans to provide you with the best prices and most interesting products.

This means that a part of your order may be shipped from global areas such as Thailand, Tibet, China, India, etc. 

Because we ship some of our products directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :) Items you purchase that we carry in our Canadian or US warehouses usually take 4-5 business days to reach your home.

**The Item Guarantee Period lasts 8 weeks and the buyer may be eligible for a reshipment of the order should there be a problem.

We are unable to control or take responsibility for taxes and customs fees that may be applied to your package. These fees are charged by your local government and vary from country to country. Please contact your local customs office for specific amounts and percentages. Note, in rare occasions custom agents may delay delivery of some packages.

We have a strong belief that life should be affordable. We occasionally run promotional campaigns where you just pay for shipping and we do a mass fulfillment process to make it possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.

We currently do not have any sponsorships or partnership programs at this stage. However, if you do have any good ideas, please send us an email and we’ll be in touch!